Shipping times vary depending on your location. Most orders are delivered within:

7–12 business days for US orders

7–16 business days for international orders

You will receive a tracking link as soon as your order is shipped.

Yes, we proudly offer worldwide shipping. Whether you're in the US, UK, Europe, Australia, or beyond, you can receive our Evil Eye products wherever you are.

Orders are usually processed within 0 to 3 business days after payment is confirmed. Once your order ships, you’ll receive a confirmation email with tracking details.

Once your package is shipped, we’ll send you a tracking number by email. You can also use the following link to login to your customer area and track your order in real time. If you didn’t receive your tracking email, please check your spam folder or reach out to us at hello[@]evileyeaura.com

Sometimes, parcels are marked as delivered a day or two before actual arrival. Check with your neighbors or local delivery office first. If it still hasn’t arrived within 2 business days, please contact us, we’ll be happy to help.

If your order hasn’t been processed yet, yes! Contact us as soon as possible with the correct address. Once the order is shipped, we’re unable to modify delivery details.

We recommend contacting us within a few hours of placing your order. If your item hasn’t been shipped yet, we can modify or cancel it. Once dispatched, changes or cancellations aren’t possible.

If your order arrived incomplete, don’t worry—some items may be shipped separately in multiple packages. This allows us to deliver your products faster and avoid unnecessary delays. Each package has its own tracking number, which you can view at any time in your customer account. If any part of your order is still missing after the estimated delivery window, feel free to contact us, we’re here to help.

We accept returns within 14 days of delivery. If you're not satisfied with your order, you can request a return for eligible items. Products must be unused, in their original packaging, and in perfect condition. To initiate a return, simply contact our support team with your order number.

To return a product, please contact our customer service with your order number and reason for the return. We’ll guide you through the next steps and provide the return address. Please note that return shipping costs are the responsibility of the customer.

Yes, we can offer an exchange for a different size, color, or product of equal value. Contact us as soon as possible to check availability and arrange the exchange.

At the moment, we do not offer prepaid return labels. You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item.

Once we receive and inspect the returned item, we will process your refund within 5–10 business days. The refund will be issued to your original payment method. You will receive a confirmation email once the refund has been completed.

We’re truly sorry if your item arrived in poor condition or if you received the wrong product. Please contact us within 48 hours of delivery with clear photos of the issue. We’ll offer you a replacement or a full refund—no worries.

We accept all major payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All payments are processed securely through encrypted gateways to ensure your information is safe.

Yes, absolutely. Our website uses SSL encryption and complies with industry security standards to protect your personal and payment data. We never store your credit card details, and all transactions are handled securely through trusted payment providers.

If your payment was declined, it could be due to:

Insufficient funds

Incorrect card details

Restrictions by your bank for international payments

Security blocks from your payment provider

We recommend double-checking your information or contacting your bank. You can also try using a different payment method such as PayPal.

Currently, we do not offer instalment or “buy now, pay later” services like Klarna or Afterpay. However, we’re working to expand our payment options soon.

Yes! You can apply your discount code on the checkout page, before payment. Only one code can be used per order, and some promotions may not be combined. Make sure to enter it before completing your purchase.

Unfortunately, once your order is confirmed, we can’t retroactively apply a discount code. If you have any questions, feel free to contact us before placing your order.